Outsourced Call Center & 24/7 Guest Support for US Hotels
Professional customer care and reservation services to increase your direct bookings
We provide live chat support, and dedicated call center services, so your guest never feels left out.
services
01.
24/7 Guest Support & Live Chat
Never miss a booking opportunity again. We provide 24/7 guest support for hotels through professional live chat and phone assistance. Our US-focused team handles inquiries instantly, ensuring your guests receive the "high-touch" service they expect from a premium property.
BENEFIT: Reduce response times to under 60 seconds and capture leads while your front desk is busy with check-ins.
02.
Outsourced Hotel Call Center
Scale your operations without increasing your payroll. As a specialized outsourced call center for hotels in the USA, we handle overflow calls, complex reservations, and guest inquiries with a focus on your brand voice. We act as a seamless extension of your on-site team.
BENEFIT: Eliminate "dropped calls" during peak hours and save up to 50% on traditional staffing costs.
03.
Direct Booking & Reservation Management
Stop losing revenue to high OTA commissions. Our hotel guest support service is trained to guide travelers through the direct booking process, highlighting your property's unique value. We manage modifications, cancellations, and upselling to maximize your RevPAR.
BENEFIT: Increase your direct booking ratio and build a direct relationship with your guests from the very first interaction.
about us
Why Partner with us?
Synchura solutions provides more than just support; we deliver a partnership dedicated to your business's success. Our expert team ensures every customer interaction is a positive one, building trust and loyalty for your brand.
FAQ's
Q: How does Synchura Solutions help reduce my hotel’s OTA commission fees? A: We train our agents to identify travelers who are "shopping around." By highlighting your property's direct-booking perks—such as flexible check-ins or exclusive amenities—we guide guests to book directly on your website. This strategy helps hotels reclaim 15–25% of revenue typically lost to third-party commissions.
Q: Can an outsourced call center accurately represent my hotel’s unique brand voice? A: Absolutely. We act as a seamless extension of your front-of-house team. During onboarding, we study your property's specific culture, local area tips, and preferred tone of voice. Our agents don't just read scripts; they provide "high-touch" service that aligns perfectly with your brand identity.
Q: What specific reports will I receive to track guest support performance? A: Transparency is core to our partnership. You receive daily and weekly reports tracking key metrics like Average Response Time, Direct Booking Conversions, and Guest Sentiment. These insights allow you to make data-driven decisions about your property’s operations and marketing.
contact us
Synchura Solutions provides professional 24/7 guest support for hotels in the USA, helping properties increase direct bookings and guest satisfaction.
Got a query?
Contact us on any platform any time, We are on X, Facebook, WhatsApp, or send us an email at [email protected]
Synchra Solutions© 2026 All rights reserved.
Privacy Policy